Sales Policy

Effective Date: January 2, 2025

At Kixo Printer, we are committed to providing our customers with high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions of purchasing products from our website (www.kixoprinter.com), including ordering, pricing, payment, shipping, and responsibilities.

1. General Terms

By placing an order with Kixo Printer, you agree to comply with this Sales Policy, along with our other relevant policies, including our Privacy Policy and Refund and Returns Policy. All products are subject to availability, and Kixo Printer reserves the right to limit quantities and refuse or cancel orders at its discretion.

2. Ordering Process

  • Placing an Order: To place an order on www.kixoprinter.com, browse the available products, add the desired items to your cart, and complete the checkout process. You will be required to provide your shipping and billing information and select a payment method.
  • Order Confirmation: After submitting your order, you will receive an Order Confirmation email that includes your order details. This email serves as an acknowledgment that we have received your order but does not constitute an acceptance of the order.
  • Order Acceptance: Your order will be accepted only once we have processed the payment and shipped the products. If we encounter any issues with your order, such as payment problems or inventory issues, we will contact you immediately.

3. Pricing and Payment

  • Pricing: All prices on our website are listed in U.S. dollars (USD) unless otherwise specified. The prices displayed at the time of checkout will be honored, except in cases of obvious pricing errors. In such cases, we will notify you and provide the option to cancel the order or adjust the price.
  • Sales Tax: Sales tax is applicable based on your shipping address and will be calculated during the checkout process. The applicable tax amount will be shown before finalizing the order.
  • Payment Methods: We accept the following payment methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other methods may be available at checkout.

    Payments will be processed securely, and your payment information is handled with the highest security standards to ensure privacy and protection.

4. Shipping and Delivery

  • Shipping Locations: We currently offer shipping within the United States. International shipping is not available at this time.
  • Shipping Methods: We offer various shipping methods to meet your needs, including standard shipping, expedited shipping, and overnight delivery (where available).
  • Shipping Costs: Shipping fees will be calculated during the checkout process based on the shipping method and destination. Certain promotions may include free shipping or discounted shipping fees.
  • Order Processing Time: Orders are typically processed and shipped within 1-2 business days. Orders placed after 12:00 PM EST or on weekends/holidays will be processed on the next business day.
  • Delivery Times: Delivery times vary based on the shipping method chosen:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: Next business day

    Delivery times are estimates and may vary based on factors like carrier delays, weather conditions, and the accuracy of the shipping address provided.

5. Order Cancellations

  • Canceling an Order: If you wish to cancel your order, please contact us as soon as possible at contact@kixoprinter.com. If the order has not been processed or shipped, we will do our best to accommodate the cancellation. Once an order has been processed or shipped, it cannot be canceled. In that case, you may need to follow the return process once the item arrives.

6. Returns and Refunds

  • Returns: If you are not satisfied with your order, you can return most items within 30 days of receiving your purchase, provided the product is unused and in its original condition. Please refer to our Refund and Returns Policy for further details on how to initiate a return.
  • Refunds: Refunds will be issued to the original payment method used for the purchase once we receive and inspect the returned item. Please allow 5-10 business days for the refund to be processed. For more information, refer to our Refund and Returns Policy.

7. Product Availability

  • Stock Availability: All products are subject to availability. If an item is out of stock, we will notify you as soon as possible and give you the option to wait for restocking or cancel the order for a full refund.
  • Backordered Items: In the event of a backorder, we will notify you of the estimated delay. You can choose to wait for the product to arrive or cancel the order. If we do not receive a response from you within a specified period, the order may be automatically canceled.

8. Warranty and Guarantees

  • Product Warranty: Many of the products we sell come with a manufacturer’s warranty. The warranty terms, including coverage and duration, will vary by product and manufacturer. Please refer to the product documentation or manufacturer’s website for specific warranty details.
  • Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you are unhappy with the product for any reason, please contact us at contact@kixoprinter.com to resolve the issue in a timely manner.

9. Limitations of Liability

  • Limitation of Liability: Kixo Printer is not responsible for any indirect, incidental, special, or consequential damages arising from the purchase or use of our products, including but not limited to loss of profits, business interruptions, or loss of data.
  • Product Misuse: The use of products should be in accordance with the manufacturer’s instructions and safety guidelines. Kixo Printer is not liable for any damages resulting from the misuse or improper handling of the products sold.

10. Changes to the Sales Policy

Kixo Printer reserves the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy regularly to stay informed of any changes. By continuing to purchase from Kixo Printer after any updates to this policy, you agree to the new terms.

11. Contact Us

If you have any questions or concerns about our Sales Policy, or if you need assistance with an order, please do not hesitate to contact us:

Kixo Printer
21 Treeway Ct, Towson, Maryland, United States
Email: contact@kixoprinter.com
Phone: (410) 828-0684

By placing an order with Kixo Printer, you acknowledge that you have read, understood, and agree to the terms of this Sales Policy. Thank you for choosing Kixo Printer for your printing needs!